Customer Service / Help Desk

The most flexible way to attend your customer needs keeping effective & automated communications improving productivity and customer satisfaction.

Easy customization
and integration

Keeps Customer Support
Simple & Easy

Improves Response
Quality

Measures Customer
Satisfaction

The Support and Customer Service solution is part of MindQube CRM and is naturally integrated into the Sales Management module. This simplifies support management and customer service keeping a 360º vision of your relationship with customers, as well as measuring satisfaction levels.

Main Features:

Case Management

  • Service Ticket Creation & Assigning
  • Case Follow Up
  • Tasks and Activities
  • Alerts & Messages

Management Analysis

  • Unlimited Dynamic Reports
  • Key indicators Dashboards
  • PDF Documents (reports, update emails, etc)
  • Satisfaction Levels